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STATION HOSTESSES & STEWARDS

Italo is recruiting 27 Station Hostesses & Stewards for the Stations in: Milan, Verona PN, Venice, Padua, Bologna CE, Florence SMN, Naples CE, Rome.

The duties of the Station Hostess and Steward:

  • Performing activities related to the offer, promotion, reservation and sale of marketed products;
  • Managing the information and support activities for travellers, paying particular attention to the management of operational/service abnormalities in order to guarantee adequate customer assistance;
  • Overseeing the decorum and tidiness of the station areas (ticket offices and lounges), monitoring the activities carried out by external suppliers, as well as the monitoring of station apparatus and equipment;
  • Establishing a relationship of trust with passengers by offering listening, professionalism, passion and education;
  • Supporting the Station Manager for all operational activities;
  • Assisting and welcoming customers, taking care of their comfort and relationships;
  • Availability to work on shifts and on holidays
  • Representing Italo’s brand and values in style and behaviour

Requirements and skills:

  • Qualification: High School Diploma / University Degree
  • Experience in retail, tourism, transportation
  • Experience > 2 years in retail: preferred
  • Work experience abroad: preferred
  • Knowledge of English language: fluent
  • Knowledge of second language: preferred
  • Soft Skills:
    • Customer orientation
    • Operational problem solving
    • Flexibility
    • Communication and interpersonal relations

Successful completion of the recrutiment process will provide for inclusion in the Station Hostess & Steward training course that will last approximately 3 weeks.

The successful candidates will be able to fill the role of H/S Station with a temporary contract.

Click here to apply and choose your preferred location!

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