Gianluca, what's your job at Italo?
I am in charge of the Control Room. The team is made up of 20 people and our role is to ensure the proper operation of the system and smooth traffic. We act when critical situations arise to ensure that the normal service offered to our passengers is not affected. In addition to this main function we also have other tasks, such as monitoring and ensuring the performance of the train or drawing up management reports on punctuality, on a daily, weekly, monthly and annual basis.
Tell us about your career path, from initial interviews to date.
The selections were rather demanding. I went to Roma several times, and passed the various steps. I come from Sardinia. At Cagliari, I worked in the aeronautical sector, also in operations. That period was hard, very hard, and I was never sure how I was going. Fortunately, the outcome of the various tests was positive and I moved here, to Roma, which by the way made it possible for me to rejoin my family, my wife and my children. I moved my first steps at Italo in May 2011 as Production Coordinator, managing the last parts of the approval process of the AGV train. My role was to monitor, step by step, the train movement from the operations room; then I was promoted Italo Coordinator, basically a kind of Master of the room that supervises all the production processes of the room itself and also had the task of interfacing with the network manager. In 2014 my job changed, as I became part of the staff of the Head of the Control Room and two months ago I become Head, myself. So I must say that my career part led me through all aspects of working in the Control Room.
What do you like about your job?
First of all, I like how dynamic it is. Every day there is always something new. It is impossible to get bored, because our work is absolutely not monotonous. And we work as a team, we all cooperate and this is also an aspect that must not be underestimated, I am lucky to be supported by people who are all very skilled and who constantly help me to unravel critical issues.
What is it like to work at Italo?
I am proud of it. We can say that we have made history, being the first railway company to give passengers a choice. Having contributed to the deregulation phase of this market makes me satisfied. And it is also satisfying to know that this company is merit-based, so those who deserve it, can make steps forward in their career.
At this point let us make an open-ended question: Italo enabled to you to...
Thanks to Italo I put myself on the line at 40 years old - not easy because to really change at that age is always complicated. Besides, as I said, I got back together with my family. Another very important thing is that thanks to this experience I have experienced a new world, since I had never worked in the rail sector before. My mentor in this process, Salvatore Garrafa, spurred my passion and I am grateful; just think: before I collected model airplanes, now I collect trains, instead! This is a job that engages you completely, and that's and is a very positive thing.
Can you tell us about yourself, outside of Italo?
Besides collecting airplanes and trains? I am a very balanced person, as I also am on the job, there is not much difference. I spend most of my free time with my wife and with my two fantastic children that are 7 and 10 years old. I try to spend as much time with them as I can.