HOSPITALITY
Italo’s Welcome: Quality, Style and Customer Care
Italo believes strongly in the Value of Welcoming people and strives to guarantee high quality rail services focused on satisfying our passengers’ needs. Welcoming for us means courtesy, hospitality, information, competence, style and personality.
Giving a service to a large public and, at the same, taking care of each passenger’s different needs is not easy. That is why we select young people, who are motivated and good at dealing with others and we dedicate a lot of time to regularly renew and improve our service. Our welcome style is the most direct way to share our culture and the values that make Italo different from all our competitors. Travelling and reception go together: all Italo personnel is focused on welcoming the passenger the moment they get into the station and be next to them throughout their trip.
Station Stewards and Hostesses regularly assist all passengers customising their service according to their needs. At the stations, you can find Italo Club’s Lounges, an ideal space where to relax comfortably before departure, work or read by connecting to our Wi-Fi. On the platforms, you can find train attendants ready to welcome on board our passengers and show them to their wagons. Moreover, in Prima and Club Executive areas, we welcome our passengers with a dedicated catering service offering espresso coffee and a tasty selection of bakery products, cakes and drinks.
The backbone of our Mission is to ensure a quality service focused on satisfying our passengers’ needs. This is the key to our Company’s success and to that of all our employees. Welcome for us means opening the doors of our home; that is why we want to establish a long-lasting trustful and collaborative relationship with all our passengers.
Giving a service to a large public and, at the same, taking care of each passenger’s different needs is not easy. That is why we select young people, who are motivated and good at dealing with others and we dedicate a lot of time to regularly renew and improve our service. Our welcome style is the most direct way to share our culture and the values that make Italo different from all our competitors. Travelling and reception go together: all Italo personnel is focused on welcoming the passenger the moment they get into the station and be next to them throughout their trip.
Station Stewards and Hostesses regularly assist all passengers customising their service according to their needs. At the stations, you can find Italo Club’s Lounges, an ideal space where to relax comfortably before departure, work or read by connecting to our Wi-Fi. On the platforms, you can find train attendants ready to welcome on board our passengers and show them to their wagons. Moreover, in Prima and Club Executive areas, we welcome our passengers with a dedicated catering service offering espresso coffee and a tasty selection of bakery products, cakes and drinks.
The backbone of our Mission is to ensure a quality service focused on satisfying our passengers’ needs. This is the key to our Company’s success and to that of all our employees. Welcome for us means opening the doors of our home; that is why we want to establish a long-lasting trustful and collaborative relationship with all our passengers.