In 2025, Italo accelerated its technological and digital innovation journey, further strengthening its sustainability agenda and consolidating its role in integrated mobility. The Company expanded its domestic and international connections, offering increasingly efficient and sustainable intermodal solutions that seamlessly integrate rail, road and maritime transport.

Among the key initiatives introduced during the year:

• Completion of the Combined Ticketing project, integrating sales channels and enabling customers to purchase multimodal journeys across different modes of transport through a single digital platform.
• Deployment of 5G connectivity on board trains, enhancing both passenger connectivity and overall service quality.
• Modernization of the website and mobile application through a microservices-based architecture, delivering improved performance, scalability and security.
• Migration of critical systems to a cloud-native environment and implementation of advanced observability solutions to increase operational efficiency and service continuity.
• Further enhancement of cybersecurity capabilities, including continuous monitoring and alignment with evolving regulatory requirements.

In addition, the IT function organized a series of workshops and events under the “Innovation Day” program, focused on Artificial Intelligence, Data Intelligence and digital transformation, involving industry experts and university professors.

These initiatives demonstrate Italo’s commitment to delivering high-quality, secure and innovative solutions, while continuously enhancing the travel experience for its passengers.

Accessibility is a key element of Italo’s ability to tailor its services to passengers’ needs, ensuring an optimal travel experience for people with reduced mobility through dedicated assistance designed to address different accessibility requirements.

In addition, Italo ensures that all trains in its fleet are built in compliance with the Technical Specifications for Interoperability (TSIs) for rolling stock, as well as with all applicable regulations safeguarding the right to personal mobility and access to the physical environment and transportation services.

All trains are equipped with two dedicated wheelchair spaces, located near accessible restrooms and the snack area, where vending machines are specifically designed to maximize accessibility for passengers with disabilities.

In addition to wheelchair spaces, priority seating is available for elderly passengers, people with disabilities, pregnant women, and passengers with temporary injuries.

Furthermore, all onboard restrooms and seating areas are equipped with audible signals and Braille signage to support visually impaired passengers.

The Train Manager is the designated member of staff responsible for assisting passengers with reduced mobility throughout their journey, ensuring they receive all relevant information and support related to their travel experience.

Through an integrated network, Italo connects an ever-growing number of destinations, including cities not directly served by high-speed rail, while offering comprehensive travel solutions through integration with other transport operators. This enables customers to purchase multimodal transportation services in a single transaction, quickly and easily, with the aim of simplifying travel planning and extending coverage across an increasingly broad geographic area.

Intermodality is a strategic pillar of Italo’s growth model. The Company continues to strengthen connections with regional rail services, Intercity services, and maritime transport, contributing to more accessible and efficient mobility. The integration of rail and coach services, made possible through the acquisition of Itabus, has further expanded the reach of the network, enabling passengers to access a growing number of destinations in Italy and abroad while benefiting from a wide range of travel options available through a single platform.

At the same time, Italo has continued to invest in the development of innovative digital services, further enhancing its ecosystem to support the travel experience. ItaloGo remains a distinctive element of the Company’s offering and has been progressively enriched with new functionalities that integrate complementary services into the travel journey, including parking, transfers, car rental, accommodation, and local experiences. The platform also supports new solutions that combine transportation, hospitality, and destination-based activities within a single integrated offering.

Italo’s presence across the territory is reflected not only in the expansion and quality of its transportation services, but also in its support for cultural, social, and tourism initiatives that enhance local communities and promote sustainable development. In this context, the Company continues to collaborate with institutional partners and organizations, contributing to the promotion of initiatives of collective interest and reinforcing its role as an active stakeholder in Italy’s economic and social ecosystem.