Human resources are strategically relevant assets for the success of Italo. This importance calls for continuous care, especially in terms of training throughout the working life of our people. Italo invests continuously on the training of its staff to develop and maintain high company quality standards.
Technical trainingCreated mainly to give a technical, legal, safety and service training to operational staff working in the train world. It is aimed at Train Managers, Hostesses & Stewards, Plant Operators and Drivers. This training follows a continuously evolving legal/regulatory sector and is given both at the beginning (to achieve the licences required) and on a recurrent basis to guarantee all technical and sales skills are always up to date. The training path is managed by internal instructors recognised by ANSFISA (the Italian Agency for the safety of railways and road and highway infrastructures). Training can vary depending on one’s position: from at least one month for the people working on the trains for matters such as hospitality to a maximum of 1.5 years for those strongly involved with safety matters and to achieve licences.
Managerial and behavioural trainingAimed at all workers to develop management and soft skills. It is focused on transversal skills rather than on purely technical ones with bespoken training paths with variable contents and length depending on one’s needs. Indeed, this kind of training does not foresee standard formats, but rather specific tailor-made ones. The final target is professional growth and development, based not only on technical knowhow, but also on soft skills that have an important role in completing one’s professional profile.
Training on hospitality cultureItalo has always been focused on its overall relationship with passengers as confirmed by the training given to all workers, especially to operational staff. From basic courses to recurrent ones made every six months or every year to the different operational staff, this type of training is focused on customer culture, relationship with others and communications.
Compulsory and legal trainingItalo is continuosly committed to training in order to keep its staff always up to date in terms of Safety, Cyber Security, Privacy and on the 231 form (Italian surveillance model). Each department is responsible for the design and implementation of training and, together with Human Resources, to supply all the information necessary to comply with all training duties. Moreover, Italo, always focused on social and green economy issues, is very active even on wider ESG (Environmental, Social and Governance) matters, in order to create a real culture in terms of sustainable development, diversity and inclusion.
Italo is a young and innovative company in which everyone’s energy and enthusiasm make ideas and projects become true and implemented.
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