The selection process for the Station Hostess and Steward position has been completed. We would like to thank all candidates for their active participation. Please continue to check our website for upcoming opportunities. Stay tuned!
Italo Hostesses and Stewards work in stations, in ticket offices and lounges, and carry out the following activities:
- Responsible for the sale of tickets and all products marketed by Italo.
- Manage passenger information and support activities, with particular focus on handling service disruptions.
- Maintain the cleanliness and order of station environments (Ticket Offices and Lounges).
- Build trust with passengers through active listening, professionalism, and empathy.
- Support Station Managers in all operational activities.
- Provide customer assistance and welcome services, ensuring comfort and quality interactions.
- Represent the Italo Brand and Values through professional style and behaviour.
Requirements and skills:
- Education: high school diploma/university degree
- Experience in retail, tourism, transport
- Experience > 2 years in retail
- Experience working abroad: preferred
- Knowledge of English language: fluent
- Willingness to work shifts and holidays
- Soft Skills:
- Customer orientation
- Sales orientation
- Flexibility
- Communication and interpersonal relations
Successful candidates will take part in the Station Hostess & Steward training course, starting in March 2026.
