The activities of the Station Hostess and Steward:

• Carries out activities related to the offer, promotion, booking and sale of marketed products;
• He/she manages information and support activities for travellers, paying particular attention to the management of operational/service abnormalities in order to guarantee adequate customer assistance;
• It takes care of the decor and tidying up of the station premises (ticket offices and lounges), monitoring the activities carried out by external suppliers, as well as the monitoring of station apparatus and equipment;
• He establishes a relationship of trust with his Travellers by offering listening, professionalism, passion and education;
• Supports the Station Manager for all operational activities;
• He/she assists and welcomes customers, looking after their comfort and relations;
• Represents Italo's Brand and Values in style and behaviour.

Requirements and skills:

• Education: high school diploma/university degree
• Experience in retail, tourism, transport
• Experience > 2 years in retail
• Experience working abroad: preferred
• Knowledge of English language: fluent
• Willingness to work shifts and holidays
• Soft Skills:
  • Customer orientation
  • Sales orientation
  • Flexibility
  • Communication and interpersonal relations

Successful candidates will take part in the Station Hostess & Steward training course, starting in  October 2024.

Click here to apply and choose your preferred location!