Station HS

Italo is recruiting 17 Station Hostesses & Stewards in the cities of: Milan, Florence, Rome, Bologna and Brescia.

Italo Hostesses and Stewards work in stations, in ticket offices and lounges, and carry out the following activities:

• Responsible for the sale of tickets and all products marketed by Italo.
• Manage passenger information and support activities, with particular focus on handling service disruptions.
• Maintain the cleanliness and order of station environments (Ticket Offices and Lounges).
• Build trust with passengers through active listening, professionalism, and empathy.
• Support Station Managers in all operational activities.
• Provide customer assistance and welcome services, ensuring comfort and quality interactions.
• Represent the Italo Brand and Values through professional style and behaviour.

Requirements and skills:

• Education: high school diploma/university degree
• Experience in retail, tourism, transport
• Experience > 2 years in retail
• Experience working abroad: preferred
• Knowledge of English language: fluent
• Willingness to work shifts and holidays

• Soft Skills:
  • Customer orientation
  • Sales orientation
  • Flexibility
  • Communication and interpersonal relations

Successful candidates will take part in the Station Hostess & Steward training course, starting in  June 2026.

• Bologna
• Firenze
• Milano
• Roma
• Brescia