Italo is recruiting Station Hostesses & Stewards in the city of Milan.
Italo Hostesses and Stewards work in stations, in ticket offices and lounges, and carry out the following activities:
- Responsible for the sale of tickets and all products marketed by Italo.
- Manage passenger information and support activities, with particular focus on handling service disruptions.
- Maintain the cleanliness and order of station environments (Ticket Offices and Lounges).
- Build trust with passengers through active listening, professionalism, and empathy.
- Support Station Managers in all operational activities.
- Provide customer assistance and welcome services, ensuring comfort and quality interactions.
- Represent the Italo Brand and Values through professional style and behaviour.
Requirements and skills:
- Education: high school diploma/university degree
- Experience in retail, tourism, transport
- Experience > 2 years in retail
- Experience working abroad: preferred
- Knowledge of English language: fluent
- Willingness to work shifts and holidays
- Soft Skills:
- Customer orientation
- Sales orientation
- Flexibility
- Communication and interpersonal relations
Successful candidates will take part in the Station Hostess & Steward training course, starting in March 2026.
